Having read the negative reviews for this surgery I feel compelled to respond. Having been with this practice for over 40 years I simply don't recognise these negative comments. The practice has been with me through a heart attack, cancer and heart failure apart from the more minor complaints and I have always had the best of attention and care. Making appointments is not difficult (particularly since being able to make them online) though sometimes it is not always possible to get an early appointment with the Dr. of choice. I have always found the staff very helpful and courteous. In short I do not recognise the negative reviews and wonder if they are reviewing a different practice!
Very rude staff
After moving cities and visiting the surgery once I was extremely dissappointed with the doctor I saw. They struck me as unprofessional and awkward which made me feel very uncomfortable.I found the male receptionist I spoke with to be cold mannered and he made me feel like I was being an annoyance trying to enquire about a repeat prescription. I have tried to make an appointment this morning but unfortunately the only doctor available is the one I experienced before.
Getting an appointment is impossible unless you book three weeks in advance ( even to see a nurse never mind a doctor). I paid for injections a three course ( quite happy to take your money ) go to book third injection they have none of the injection! Book a doctors appointment soonest you can get in is three weeks, day before appointment come home to a letter saying it's cancelled not even a phone call , this has happened twice in 6 months , my previous surgery I was with 30 years never cancelled an appointment ! How this surgery is allowed to open its doors to the public is beyond me !
Best surgery I've ever been too. Attended since being a baby had to leave due to location when the new health centre opened. Can not fault any of the staff here especially Dr Bryson. Her professionalism and empathetic manner is above and beyond any GP I have ever met.
Fell Cottage Surgery is a UK Doctor based in Gateshead, North East England. Fell Cottage Surgery is located at 123 Kells Ln, Gateshead NE9 5XY, UK.
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